CYBERGATE PIONEER - Technical Support Associate -- TeleTech Customer Care Management Phils., Inc. -- Cybergate Pioneer, Mandaluyong
newBuild customer satisfaction and loyalty by answering calls and delivering exceptional customer service. Troubleshoot technical inquiries regarding network coverage, device information and data services in a timely manner. Utilize online resources/tools to troubleshoot and diagnose customer issue for resolution. Use applications to view customer network profiles. Be aware of possible trends and communicate findings for tracking. Stay current with email notification regarding network issues. Stay abreast of product, service and policy changes by completing ongoing training. Deliver one-call resolution of customer issues. Files Remedy trouble tickets for network related issues requiring intervention by our client’s engineering team. Utilizeexpertise on all client network, device features, service issues & systems/tools.
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